Frequently Asked Questions

WILL HAVING SHARP KNIVES  CHANGE MY LIFE?

We think so.

 

DO I OWN THE KNIVES?

No.  Knifey is a knife subscription service.  Included in your subscription is use of the knives as well as ongoing sharpening services.  The knives must be returned if you choose to terminate the service.

 

WHAT FREQUENCY OF SHARPENING DO YOU RECOMMEND?

It all depends on the cook and how the knives are maintained.  We think that the 2X per year sharpening should be ideal for the average cook who is taking good care of their knives.  Cooking every night or throwing your knives in the dishwasher?  If so, the 3X per year plan is probably best for you.  Many folks with will find that the discipline of sharpening just 1X per year can keep you satisfactorily sharp.  The good news is that if at any time you find your knives aren't as sharp as you want them to be, get in touch and we'll figure out a solution to keep you fully sharp.

 

ARE THERE ANY PENALTIES FOR CANCELLATION?

Nope.  Cancel at any time. Pay only for the months you use the service. 

 

DO YOU SHIP TO MY AREA?

Knifey currently is available to all residents of the United States with an accessible USPS address.  Unfortunately, we do not yet offer international shipping.

 

HOW DO I RETURN MY USED KNIVES AFTER RECEIVING MY NEWLY SHARPENED SET?

We make returning your old knives as easy as possible.  For ongoing "sharp shipments", your new knives will arrive in a box with slots for up to 5 knives.  A prepaid shipping label will be included.  Just put your old knives in the box, slap on the prepaid label, and leave them in your mailbox or anywhere USPS picks up the mail.  

 

WILL I BE RECEIVING BRAND NEW KNIVES WITH EACH SHIPMENT?

While some shipments will contain new knives, our "sharp shipments" to customers will generally be knives refurbished to "like new" condition.  Damaged knives will always be taken out of the service pool and replaced with new knives.

 

WILL I HAVE THE EXACT SAME SET OF KNIVES OVER THE LIFE OF MY SUBSCRIPTION?

We are able to eliminate downtime without knives by shipping newly sharpened knives to your doorstep before receiving the old ones back.  With this model, specific knives are not assigned to a specific customer.

 

WHAT HAPPENS IF KNIVES ARE DAMAGED OR LOST?

Damage from everyday use is a normal part of the cooking process, and will not be the responsibility of the customer.  If knives are lost by the customer, not returned upon cancellation, or damaged due to negligence, it will be necessary to charge the customer a replacement fee for the knives: 

8 Inch Chef's Knife $75
8 Inch Bread Knife $75
7 Inch Santoku Knife $75
5 inch utility knife $50
4 inch paring knife $50

 

IF I CANCEL THE SERVICE, HOW DO I RETURN THE KNIVES?

Knives can be returned in their original packaging with a provided prepaid label.  If original packaging is not kept, it will be your responsibility to package the knives appropriately and pay for return shipping.

 

WHAT HAPPENS TO THE KNIVES AFTER RETURN?

Knives are refurbished to "like new" condition

 

MORE QUESTIONS?

Give us a shout:  TalkToUs@knifey.com